Privacy Policy

At Austral Financial, we respect your privacy and handle your information responsibly, following Australian privacy laws (The Privacy Act 1988, including the Australian Privacy Principles).

 

What Information We Collect

We only collect the personal information necessary to deliver our property investment consultancy services and to coordinate with your nominated independent delivery partners. This may include:

  • Your name, contact details, and identification.
  • Financial details such as income, assets, and credit history.
  • Employment information.
  • Your investment goals and objectives.

 

How We Use Your Information

We use your information to:

  • Connect you with accredited financial advisers, finance brokers, and other nominated service partners where relevant.
  • Communicate with you about our services and the delivery of those services.
  • Coordinate with your nominated finance partners to assist with applications through accredited providers.
  • Comply with applicable legal and regulatory requirements.
  • Share with lenders, advisers, or other financial providers only with your consent and only where necessary.

 

Protecting Your Information

We take reasonable steps to keep your personal information secure and protect it from unauthorised access, misuse, or disclosure.

Your Rights

You have the right to access and correct the personal information we hold about you. To do so, or if you wish to make a privacy-related complaint, please contact our office. We will investigate and respond within a reasonable timeframe.

Sharing Your Information

We only share your personal information where necessary to provide our services, with your consent, or as required by law. Your nominated independent service delivery partners (such as finance, legal, or financial advice professionals) maintain their own privacy obligations under Australian law.

Electronic Communication

We may contact you by email, SMS, or other electronic means. While we take reasonable steps to secure these communications, by engaging the business you acknowledge that no transmission is completely secure.

Consent

By using our services, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

 

Terms of Service

Austral Financial provides property consultancy services, focusing on education, and research. We do not provide financial advice, tax advice, or legal advice. Where required, we may refer or introduce you to accredited financial advisers, finance brokers, or other licensed professionals. Any financial or legal advice is provided independently by those partners under their own licences and obligations.

 

No Guarantees

While we provide education and property sourcing services with care and diligence, we do not guarantee investment outcomes, financial returns, or future performance. Property values and financial outcomes are subject to market risks and individual circumstances.

Client Responsibilities

You remain responsible for:

  • Assessing your own financial situation, needs, and objectives.
  • Obtaining independent financial, tax, and legal advice before making investment decisions.
  • Providing accurate and up-to-date information to us and any service partners.
Liability

Austral Financial is not liable for any loss, damage, or costs arising from decisions made based on our information or services, or from the actions of independent third-party service providers.

General Advice Warning

Any information provided by Austral Financial is general in nature and does not take into account your personal objectives, financial situation, or needs. Before acting on any information, you should consider whether it is appropriate for your circumstances and seek advice from an independent licensed professional.